What Counts as a Correction vs an Update
Three things can change a published page, and they get different notes because they mean different things to a reader.
A correction means we published something inaccurate. The wagering on an offer was stated as 5x when the operator’s terms said 10x, or a payout window was reported as same-day when the operator publishes three working days. The fault is ours.
An update means the fact was correct when published and has since changed. A welcome offer moves from £30 to £40, an operator withdraws from the UK market, a licence is granted, lapses or is suspended, or a payment method is removed from the cashier. Nobody was wrong; the world moved.
A clarification means the fact was right but the wording led a reader somewhere it should not have. A heading suggested an offer applied to all sports when the terms limited it to football. The note explains what the wording now says.
How We Mark Corrections on the Page
Every page carries a last reviewed date under the byline, and every review names the person who tested the operator. Together they are the audit trail: who is accountable, and when a human last looked.
A material correction is never silent. Material means anything that changes a score on any of the eight criteria, alters a licence or GamStop status, or changes what an offer actually costs the reader, including wagering, minimum odds, expiry, the stake-returned rule or excluded payment methods. Those get a dated note at the top of the page, and the score in the table changes with it.
A correction note reads like this:
Correction, 8 September 2026: this review previously stated that the welcome offer carried no wagering requirement. The operator’s terms specify 10x wagering on the bonus. The bonus terms score has been reduced from 8 to 5 and the overall rating from 8.4 to 7.9.
Typos and broken formatting are fixed without a note, because a note on a typo devalues the notes that matter. Nothing touching a figure, a licence or a score falls into that category.
Review Cadence and Update Triggers
Pages are re-checked on a schedule as well as on events. This is the cadence, by page type.
| Page type | Scheduled re-check | What is re-verified | Who signs off |
|---|---|---|---|
| Bookmaker review | Every quarter, rebuilt from scratch | All eight criteria, licence record, Key Data, pros and cons, offer terms | Responsible editor |
| Listing and top-list page | Every month | Ranking order, offers, significant conditions, licence numbers | Responsible editor |
| Bonus terms | Every month | Minimum deposit, wagering, minimum odds, expiry, excluded payment methods | Reviewer, editor for material changes |
| Guides and glossary | Every six months | Regulatory statements, figures, payment rules, internal accuracy | Reviewer |
| Trust and policy pages | Every six months, and on any change of process | Named roles, cadences, contact routes, stated commitments | Responsible editor |
Outside the schedule, these events trigger a re-check straight away:
- A Gambling Commission public statement, sanction or enforcement action against an operator we list;
- A change to an operator’s terms and conditions, offer or payment methods;
- A licence granted, lapsed, suspended or transferred, for a UKGC or an offshore operator;
- A reader report that we can verify against the operator’s own terms;
- Our own re-test finding something different from what the page says.
One commitment matters more than the cadence itself. The last-reviewed date changes only when a person has actually re-checked the page against primary sources. It does not move when a plugin runs, when the page is re-saved, when an image is swapped or when a template is updated site-wide. A date on this site means someone looked, and if that ever stops being true the date is worth nothing.
How to Report an Error
Write to [email protected] or use Contact Us. To report an error usefully, send three things: the URL of the page, the specific figure or statement you believe is wrong, and where the correct version can be found, ideally the operator’s own terms page.
We acknowledge every report within two working days, and material errors are resolved within five working days of acknowledgement, or sooner where a score or licence status is affected. You will be told what we changed. Where we conclude the page was right, we say so and explain why.
Requests From Bookmakers
Operators may submit factual corrections through the same route, on the same terms as a reader report: the URL, the disputed figure and the evidence. Where the evidence holds, we correct the page and log it.
Scores, verdicts, pros and cons, and ranking positions are not negotiable and are not open to request. An operator cannot ask for a drawback to be removed, a score to be raised or a review to be softened, and no request of that kind is actioned regardless of whether a commercial relationship exists. The rules governing that separation are in our Editorial Policy.